Return and Exchange Policy

We have a 30 day return policy. Buyer is responsible for all return shipping cost, unless an item arrived damaged.

 

In the event the item has been damaged during shipping, we ask that you provide a photo of the damaged product in question, describe the issue and provide the order number. This can be sent to info@dmartgear.com Once we receive the information we will determine best course of action. if a reprint is issued we will ship the product at no additional cost to you.  

Refunds are generally issued with 3-5 business days of receipt of the item, however dependent upon your bank or card issuer it can take longer for you to receive the funds back.

Refunds are only issued in the form the payment was taken, and are only for the amount of the merchandise, it does not include what the shipping cost was.

Bulk Items - As all items are made to order any orders of 5 pieces or more are non-refundable. If you are  planning on ordering in bulk order one item as a sample. If you decide to move forward with the order we will re-fund you back the shipping cost for this one item. You may return this one item under our normal return policy if you decide not to purchase in bulk.  

We reserve the right to refuse refund.

 

Some of our products are printed by a third party. ​Please reach out to info@dmartgear.com

 

All custom designs are final and non-refundable. No refunds will be issued for incorrect spelling, color, or design as the buyer must do a final approval before the product goes to production.